“Our clients always expect superior performance from our delivery teams. This expectation never diminishes even while navigating the current climate of shrinking budgets and ever-growing service level demands.” Tim is a building services expert with impressive credentials. Using his own vast experience, he helps us bring our A-Game to serve our clients while always seeking out methods for gaining efficiency and improving results.
“What I value most in my role as Vice President of Client Services is the opportunity to have a positive impact on the customer experience within the properties that we serve.”
Tim enjoys that on any given day he could be found training our cleaning staff members, assisting a property manager faced with an unpredictable challenge, or playing a critical role in a partner’s construction project. There is no better compliment than earned trust.
“As someone who embraces innovation and technology, it is rewarding when you are able to implement a solution that solves our client’s needs, but also allows our cleaning staff to work smarter - not harder. It has been interesting to be a part of our industry during a time where custodial services are going from a back of the house operation to serving as a critical frontline team member.“
In 2004 Tim earned his Bachelor’s Degree in International Maritime Business from the Massachusetts Maritime Academy. Tim started his career with a Fortune 500 company, specializing in integrated facilities programs in the education market. During this time Tim held upward progressing roles in operations, finance, and client relations.
Tim is a Certified Plant Maintenance Manager earned through the Association of Facilities Engineers (AFE) in October 2015 and received his LEED Green Associate Certification in May 2016. Tim earned his Masters of Business Administration degree in 2017.